director at fairent, Bengaluru / Bangalore

OPERATIONS -MANAGERS
 Responsibilities : 
 
You will be working particularly on a day to day operations, the user experience of ensuring we have a happy and growing user base. This means a strong focus on customer experience and staff management mainly on following dynamics:
*Planning and monitoring the day-to-day running of business to ensure smooth progress.
*Manage relationships/agreements with external partners/vendors
*User Experience: Resolving the queries of day to day user queries and making sure that the user gets a good experience at all spaces.
*User Feedback and Retention: Take constant feedback from our users of their experience and work on improving our services
*Engage with customer experience team, product team and design team to enhance the product experience
 *Optimise delivery processes to improve customer experience
*Ability to build and maintain relationships 
*Develop and implement best practices for client interaction, sales, and services

Requirement: 
Proven experience as Operations Manager or equivalent position.  
Outstanding communication skills with knowledge of one/more regional language.  
In depth knowledge of diverse business functions and principles (e.g. supply chain,customer service etc.  
 Bachelor’s Degree or equivalent experience; Master’s Degree preferred.
 Excellent communication skills - English verbal and written.
 Excellent organisation skills, able to prioritise.  
Ability to multitask in a highly dynamic, rapidly changing environment

Why Us?
 At Fairent.in  we offer bespoke furniture  solutions to our clients, where customised furniture can be made at a clients request. We offer local renting and procurement across office furniture, appliances , home appliances , Air conditioners , IT devices etc. Renting for us is not simply supplying the items but our Company takes on the ownership for procuring/manufacturing , servicing the item during its lifetime.

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