Zyla Health - Key Account Manager

About Zyla (www.zyla.in):

- Zyla Health is India's highest-rated personalized care management platform focused on improving health outcomes.

- Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+).

- Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer.

- Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines Athena, Lea and Iris.

- The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs.

Qualifications:

- Minimum of 3 years of relevant B2B pharma client servicing experience.

- Proven expertise in strategic account management and client success initiatives.

- Strong analytical skills with a focus on driving actionable insights (hands on knowledge advanced Excel must).

Responsibilities:

Strategic Account Ownership:

- Take ownership and lead the scaling of key accounts within the pharma, insurance, and corporate channels of Zyla Health.

- Devise and execute impactful strategies for client projects, ensuring seamless implementation and continuous measurement of KPIs.

Client Success Management:

- Drive customer engagement initiatives to enhance key success metrics, including increased product adoption, elevated Net Promoter Score (NPS), and reduced churn for higher renewal rates.

- Conduct regular check-in meetings with clients through weekly, monthly, and quarterly business reviews to proactively address needs, concerns, and provide efficient solutions.

Analytics and Insights:

- Establish and manage insightful analytics dashboards that contribute to project growth and foster transparency with clients.

- Utilize statistical expertise to derive actionable insights from data, driving informed decision-making.

Customer Experience Optimization:

- Ensure the delivery of the best user experience for Zyla Health customers.

- Act as the primary point of contact for clients, fostering strong relationships and ensuring satisfaction.

Team Leadership and Development:

- Lead and mentor a team comprising account managers, data analysts, and operations associates.

- Cultivate a collaborative and high-performing team culture, encouraging professional growth and skill development.

Offer:

- Opportunity to directly work on a very innovative product that has a big societal impact.

- Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, and operation gurus.

- An open setup where you can innovate every day.

- A home-like office with home-like perks :).