Zycus - Vice President - Professional Services

The Vice President of Professional Services will oversee all aspects of service delivery, including implementation, customer onboarding, support, and success, ensuring smooth integration of our SAAS products with client systems across the globe. This leader will focus on scaling global professional services, driving customer satisfaction, and managing a high-performing team of implementation specialists and consultants. You'll drive end-to-end SaaS product delivery, oversee project management, and ensure successful implementation of our S2P solutions. An Ideal candidate will have experience with large business transformation programs enabled by cutting edge ERP (SaaS and On premise) platforms such as SAP or Oracle. Your expertise in program management, customer success, and strategic leadership will help enterprises unlock real savings, minimize risks, and elevate compliance with our seamless, user-friendly software.

The VP - Professional Services (PS) will be responsible for P&L, delivery, quality of implementation, grooming managers and next level of leaders.

Key Responsibilities

Leadership & Strategy:

- Define and lead the global professional services strategy, aligning with overall business goals.

- Build and scale a world-class professional services organization that drives customer success and ensures long-term customer engagement.

- Collaborate with product, sales, and customer success teams to develop customized implementation plans.

Service Delivery & Execution:

- Oversee the successful deployment of SAAS products, ensuring high customer satisfaction.

- Manage the global service delivery team, focusing on operational efficiency and scalability.

- Ensure project timelines, budget, and client expectations are met.

Client Success & Retention:

- Engage with key global clients, ensuring they derive maximum value from our solutions.

- Develop and implement programs to improve client onboarding, adoption, and retention.

- Monitor customer feedback and address issues to continuously improve service quality.

Team Leadership & Development:

- Hire, mentor, and develop a global team of professionals across multiple regions.

- Foster a culture of innovation, continuous learning, and collaboration.

- Implement training programs to ensure team members stay updated with the latest trends in SAAS service delivery.

Financial & Operational Management:

- Drive the P&L for the professional services department.

- Ensure revenue targets are met, and profitability is maintained across projects.

- Implement tools and metrics to measure and improve operational efficiency.

Job Requirement:

Key Qualifications:

- Proven experience (20+ years) in leading global professional services teams in a SAAS software environment.

- Strong understanding of SAAS implementation, customer onboarding, and post-sales support processes.

- Excellent leadership and people management skills, with the ability to mentor and develop large, distributed teams.

- Ability to drive strategy, scale operations, and ensure customer success in a global context.

- Strong problem-solving skills, with a focus on improving service delivery processes.

- Excellent communication and stakeholder management skills.

- Experience working with enterprise-level clients across various industries.

- Familiarity with agile methodologies and project management tools.

- Strong financial acumen with experience in managing departmental budgets and P&L.

Why join Zycus?

1. Innovative Cloud Product Company: Be at the forefront of global business transformation with our ML and AI-powered SaaS products.

2. Market Leader: Recognized by Gartner as a leader in Procurement Software Suites, we set industry benchmarks with our SaaS-based implementation methodologies.

3. Rapid Growth: Join us as we grow at a staggering 50% year on year in the EMEA - APAC region.

4. Global Exposure: Work with Fortune 500 customers and gain unparalleled global experience.

5. Impactful Work: Shape the future of procurement with large-scale global transformation projects and collaborate with our product team to influence our product roadmap.

6. AI Leader: Not only is Zycus at the forefront of the industry in providing AI in their solutions, but we challenge the organization every day to find new and unique ways to leverage GenAI to improve the productivity and efficiency of the organization.

Be part of a team that's redefining procurement with Cognitive Procurement software. Let's innovate, transform, and create a significant impact together. Start your #CognitiveProcurement journey with Zycus, where you are truly #MeantforMore.