Zycus - Customer Success Manager

- Zycus is looking for Customer Success Manager with atleast 4 to 12 years of experience in a Customer Success OR Account Management .

- In this role you will be Identify, nurture the cross-sell and up-sell opportunities, demo, renewals, ROI and product capabilities to existing customers. Providing solution for customers during operations .Support pre-sales activities, which includes: responding to RFPs; attending and presenting demos.

- Responsibilities will vary depending on the level and experience of the individual.

- The Customer Success Manager will work as part of a project team to deliver analytical, solution-oriented services to Fortune 500 clients. Based upon experience, specific responsibilities may include:

Role & Responsibilities :

- Accountable for operations customers success.

- Ensure adoption of the solution for customers during operations. Conduct workshops / trainings to help customer boost adoption.

- Identify issue pattern and work with product management and engineering team for system resolution

- Customer advocate within the Zycus for issue resolution / functionality & feature prioritization

- Support pre-sales activities, which includes: responding to RFPs; attending and presenting demos.

- Support COE development initiatives, which includes knowledge management, point of view development, services standardization, etc.

- Identify, nurture the cross-sell and up-sell opportunities, demo, ROI and product capabilities to existing customers.

- Responsible for S2P production support and enhancement activities and a liaison with business process owners to validate requirements for changes to processes and recommend best practices across S2P process.

- A functional subject matter expert of the Source to Pay process; including supplier on-boarding, purchase requisitioning, sourcing, and contracts, and payables.

- Collaborate with other functional and technical teams on business needs, information, applications, and long term plans while helping to ensure integration with strategic plans.

- Manage business process mapping, process re-engineering and gap analysis. Recommend opportunities for streamlining, consolidating and optimizing processes.

- Provide application expertise and support strategic initiatives aimed at enhancing productivity, and delivering process efficiencies.

- Recommending road maps to close performance gaps and developing high level implementation plans.

External Skills And Expertise

1.Hands on experience in configuring, testing and implementing Enterprise Level SAAS Product/Solution.

2.Proven ability to facilitate knowledge transfer and translate complex technical issues into compelling business benefits.

3.Strong customer facing skills, ability to influence and motivate internal/externals teams and vendor partners.

4.Exceptional client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful Go-live.

5.Experience in configuring and delivering software demonstrations are mandatory.

Five Reasons Why You Should Join Zycus:

1. Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Be a part of the next generation global business process transformation using SAAS - A Disruptive trend in the industry.

2. A Market Leader: Zycus is recognized by Gartner (world's leading market research analyst) as a Leader in Procurement Software Suites. We are pioneer in delivering world class products with industry best practice on SAAS based implementation methodologies.

3. Growing Company : The EMEA - APAC region is growing @ 50% year on year

4. Get a Global Exposure: You get to work and deal with our fortune 500 global customers.

5. Create an Impact: Zycus gives you the environment to work with a Tier 1 company in large scale Global procurement transformation projects with our customers. You will also get an opportunity to work with our product team and help shape our product.

About Us

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore