Zycus - Associate Vice President - Professional Service

Zycus is on the lookout for an ambitious AVP - Professional Services/Implementation to join our India team and drive our efforts in the US region. If you have 16+ years in delivery leadership, a passion for e-procurement, and a knack for driving transformation, we want to hear from you!

In this role as Associate Vice President - Professional Service , you'll lead a team of stellar Consultants, Project Managers, and Program Managers to ensure the seamless implementation of our products. Your mission: to lead, inspire, and drive success across our growing India team of 50+ employees, all while being a key player in the US Delivery Function's senior leadership.

What You'll Do:

- Champion Customer Success: Own a portfolio of high-impact customer accounts, driving strategic initiatives and revenue growth.

- Lead Major Implementations: Manage multi-year SaaS implementations, ensuring they are delivered on time and exceed client expectations.

- Governance Guru: Establish robust governance with both internal and client stakeholders.

- Customer Whisperer: Build strong customer rapport, boosting satisfaction and loyalty.

- Project Maestro: Oversee project schedules, risk management, and budgets, ensuring all contractual commitments are met.

- Tech Leader: Provide technical leadership for digital project implementations, guiding cross-functional teams to success.

- Strategic Innovator: Offer strategic guidance during implementation phases, ensuring all tools, processes, and staff are primed for success.

- Thought Leader: Become a trusted advisor within Zycus, influencing how we implement new products and services.

- Relationship Builder: Cultivate relationships with clients and internal stakeholders at all levels.

- Critical Thinker: Utilize your critical thinking skills to identify strengths and weaknesses in alternative solutions.

External Skills And Expertise

Job Requirements:

- Experience: 16+ years of consulting or professional services experience with a Bachelor's degree in Science or Engineering.

- Industry Knowledge: Hands-on experience with enterprise SaaS products, especially in S2P/P2P, CLM, ERP, and CRM applications.

- Background: Candidates from Big 4 firms (Deloitte, PwC, EY, KPMG) or premium Indian business schools (e.g., IIMs, ISB, XLRI) are highly preferred.

- Communication Skills: Stellar verbal and written communication skills.

- Customer Engagement: Extensive experience engaging with customers, with international exposure being a plus.

- Leadership: Proven ability to manage and mentor high-performing teams.

- Ethics: High standards of ethics and accountability.

Why Zycus? Here's Why:

Innovative Cloud Product Company: Be at the forefront of global business transformation with our ML and AI-powered SaaS products.

Market Leader: Recognized by Gartner as a leader in Procurement Software Suites, we set industry benchmarks with our SaaS-based implementation methodologies.

Rapid Growth: Join us as we grow at a staggering 50% year on year in the EMEA - APAC region.

Global Exposure: Work with Fortune 500 customers and gain unparalleled global experience.

Impactful Work: Shape the future of procurement with large-scale global transformation projects and collaborate with our product team to influence our product roadmap.

Be part of a team that's redefining procurement with Cognitive Procurement software. Let's innovate, transform, and create a significant impact together. Start your #CognitiveProcurement journey with Zycus, where you are truly #MeantforMore.