Knowledge Management Group Overview:
ZS Associates- Knowledge Management group offers a broad spectrum of Business Research, Pre-Sales and other knowledge based services to clients and internal stakeholders. KM has emerged as one of ZS's distinctive competitive advantages, and a key enabler for our consultants to have lasting impact while addressing their clients' sales & marketing issues. Our services are based on deep research and we bring together a unique combination of Business Research, Life-Sciences and Clinical experiences.
Job Description:
Knowledge Management Associate Consultant (Social Listening/Media Analytics):
We are seeking Knowledge Management Associate Consultants- to join our New Delhi, India office in our Headquarters group.
- The person in this role will be a part of our Knowledge Management team, providing Social Media Insights as an extension of the firm's research and market research capacities.
- This role is part of a larger team but requires a motivated self-starter - experienced in Social Listening and Social Media Analytics. This role is ideal for individual who has a strong passion for Social Media and the people it impacts.
- The Social Media Intelligence Analyst provides continuous social media data and analytics support for individual client projects by measuring and reporting social listening insights.
- This is a position for someone with strong Social Media Analytics experience and primarily focused on Social Listening/Media Analytics, but could include research outside of that.
Responsibilities:
- Provides campaign analysis using social listening, social platform measurement, and other social media measures
- Provide data and analytic support throughout the project phases
- Integrate social metrics and analysis into larger cross media metrics analysis
- Provide ad hoc reports when requested
- Keep pace with social media and internet marketing industry trends and developments
- Primarily focused on Social Listening/Media Analytics, but could include research outside of that we seek an energetic and dynamic individual with a demonstrated track record in social media data and analytics.
- The Social Media Intelligence Analyst will help the Knowledge Management team support multiple ZS practice areas and client teams, and will need to be comfortable with a fairly expansive breadth of information.
Qualifications: Minimum of 3 years of relevant, post MBA work experience
- Minimum 3 years of work experience in social media analytics
- Passion for social media
- Familiar with online languages, including abbreviation and acronym sets
- Outstanding ability to think creatively, and identify and resolve problems
- Attention to detail and the ability to effectively multi-task in a deadline driven atmosphere
- Strong analytical, organizational and planning skills
- Fluency in English required, additional languages a plus
- Service orientation and customer empathy
- Strong written and verbal communication skills - Ability to work independently in a team atmosphere
Recommended Skills:
- Experience using social listening platforms
- Graduation in any domain
- Strong record of academic achievement
- Experience with social software (wikis, blogs, discussion forums, etc.)
- Experience with digital media (podcasts, online video, etc.)
- Ability to work in a fast-paced and often unstructured environment
- Professional services experience/exposure a plus; multi-national experience a plus
ZS Associates offers a competitive compensation package with salary and bonus incentives; complete medical, dental, and life insurance programs; and retirement benefits. We are an equal opportunity employer.
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