Zopper - Zonal Sales Manager

We are hiring Zonal Sales Manager at Zopper.com

About Zopper : (www.zopper.com)

- Zopper is India's largest hyperlocal marketplace for electronics. We combine the trust of local stores & benefits of online shopping to give you a 'no compromise' shopping experience.

- Solvy Tech Solutions Pvt. Ltd., Zopper's parent company was founded in 2011 by Neeraj Jain & Surjendu Kuila. Zopper was launched in 2014 with the objective to connect buyers with electronic stores in their neighbourhood. The Zopper model is unique and is well suited for Indian retail ecosystem.

- Zopper is backed by marquee investors such as Tiger Global, Blume Ventures and Nirvana Venture Advisors and has raised $27 million in funding.

- Using the Zopper App for mobile (Android & iOS) or through our website (www.zopper.com) you can discover, compare and purchase various electronic products like Smartphones, ACs, TVs, Refrigerators, Washing Machines and Kitchen Appliances. All this with convenient payment options, free express delivery, hassle free installation and a 10-day replacement policy.

- In addition to the marketplace, Zopper also has a service offering called Zopper Assure. Zopper Assure is a comprehensive extended e-warranty programme for electronics. It can be purchased to extend the life of your appliances. Zopper Assure has grown to become one of the largest extended e-warranty programmes in India.

Today, Zopper is present in 30 cities with over 15,000+ retailer partners serving over 2.7 million Zopper App users.

Job Title / Designation : Zonal Manager

Location : Kolkata

Reporting To : National Head

Job Summary :

- This is a P&L position that involves servicing of existing customers by offering them a world-class service experience.

- The focus is on up-selling client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.

Goals :

- Grow the business in terms of top line & bottom-line for the Zone

- Develop & execute annual operating plan - revenue & cost planning and forecasting

- Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members

- Ensure timely delivery of services to clients

- Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level

-Setup a system that delivers high customer retention

- Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight

Skill Sets :

- Data analytics

- Customer focus & service orientation

- IT savvy & process orientation

Experience :

- Experience of Sales / Servicing / Retention preferably in Insurance / eCommerce / Service industry

Minimum experience of 5+ years in managing a large team size of 70+ people

Qualifications : MBA or equivalent

Required Skills :

- Excellent verbal and written communication and presentation skills

- Must have deep desire to work and succeed in a growing organization with total commitment and sense of job ownership

- Have strong team building & multi-location team management ability, leadership ability and persuasive communication skills to inspire the team

- Able to build credible relationships with influencing ability

- Must have team handling experience of more than 5 years

Salary: INR 14,00,000 - 20,00,000 P.A

Industry : Internet / Ecommerce

Functional Area : Sales, Retail, Business Development

Role Category : Zonal Sales Manager