Zopper - Manager - Customer Experience & Merchandising

We at Zopper are looking for a talented, driven and experienced Merchandising / customer experience Manager to lead multiple categories within the Zopper Business. It is a pivotal role that will contribute to the evolution and success of one of the fastest growing businesses in the company. If you are inspired by a new challenges of a Startup environment and the thought of contributing to society's growth in a significant way, this is the position for you.

Joining the Zopper team means partnering with a dynamic and creative group who set a high bar for innovation and success in a fast-paced and changing environment.

Ongoing responsibilities include:

- Tracking and analyzing customer needs based on customer behaviors including searching, browsing and purchasing, identifying problems and opportunities and responding accordingly, engaging the cross-functional team where necessary

- Planning and executing the site merchandising calendar. This includes email programs, new product launches, cross-category placements, developing and executing Amazon site-wide events, browse tree design and search results

- Develop merchandising for large storewide promotions, and work closely with category, Sales and marketing team to schedule promotions

- Create emails, category pages, brand stores, campaigns, and develop and manage free search improvement projects

- Synthesize and analyze relevant content metrics

- Propose new traffic-driving content strategies

- Regularly develop, test and analyze new merchandising tactics that sell products across all categories and increase conversion rates, documenting the results and sharing best practices with the team

The Site Merchandiser must be able to think and act both strategically and tactically. The ideal candidate will demonstrate the following:

- Experience designing and executing online marketing and content creation strategies

- Strong communication skills; experience in coordinating teams and reporting to senior management

- Ability to use hard data and metrics to back up feature and customer segment recommendations

- Aptitude for organization, flexibility and producing results in a fast paced environment

- Capability to meet our technical requirements, which include HTML, XML and Excel, plus the ability to learn our in-house tools quickly

- Strong academic track record, including top undergraduate college degree and leading MBA programme

An understanding of, and passion for, e-commerce is highly desired.

Desired Skills and Experience

1. Basic Qualifications

Strong academic track record, including top undergraduate college degree and leading MBA programme

Strong communication skills and high standard of written English

Aptitude for organization, flexibility and producing results in a fast paced environment

Strong bias for action and ability to prioritize

1. Preferred Qualifications

Demonstrated ability to use hard data and metrics to back up feature and customer segment recommendations

Capability to meet our technical requirements, which include HTML, XML and Excel, plus the ability to learn our in-house tools quickly