Zoomcar - Leadership Role - Operations & Growth

Lead pan-India operations (5 regions) and drive full stack cost P&L responsibilities across company

- Manage and drive efficiencies for 125 person + call center operation that handles pan-India

- Own end-to- end on-ground customer experience

- Create and drive new operating KPIs that can deliver disruptive customer experience and efficiency improvements

- Streamline all operational processes to deal with 5x new vehicle scale and 20 new cities over next 12 months (750 CR + annual revenue opportunity)

- Work closely with the engineering and product teams to help build new products that impact vehicle performance, customer experience, and internal employee efficiencies

- Oversee HR function for blue collar employees (fleet executives and call center)

- Drive international expansion plans and in-vehicle device functionality improvements (vehicle monitoring)

- Engage with CEO on daily basis to impact most critical projects in the Company

Ideal Candidate Background :

- 10-15 years work experience in various operating roles with significant P&L responsibilities; must have seen pan-India presence

- Top tier educational background (Btech)

- Mix of startup and large company experience; should have seen large scale up at startup

- Significant expertise handling blue collar workforce across multiple cities

- Clearly demonstrated consistent ability to drive huge KPI improvements in short time span

- Strong analytical bend with a fluency for data

- High comfort level working with tech and product teams

- Hands on leader - who will take to the front lines and lead by example

- Extremely high energy person with ability to handle significant pressure, long hours, and heavy travel