Zonal TPP Business Manager - Insurance

Responsibilities:

Client Engagement & Persistency:

- Focus on client engagement for TPP (Third-Party Administrator) business, specifically for life and general insurance renewals within your zone.

- Develop and implement long-term strategies to improve policy persistency rates.

- Collaborate with branches and sales teams to identify and address client concerns, contributing to a positive customer experience.

Zonal Business Leadership:

- Co-own and drive achievement of TPP business targets for your designated zone.

- Provide strategic direction and guidance to branches and sales teams on TPP business development and best practices.

- Ensure efficient and compliant operations of TPP-related activities within your zone.

Compliance & Quality Assurance:

- Oversee and ensure adherence to all established TPP business processes and regulatory guidelines.

- Facilitate TPP-related training and certification for staff across all branches in your zone.

- Implement quality control measures to maintain high standards of business operations.

Qualifications:

- Post-graduate degree (Masters/MBA) in Business Administration, Insurance, or a related field (essential).

- Minimum of 3-5 years of experience in the insurance industry (essential).

- At least 2 years of experience in handling sales and operations within the Life & General insurance sector (preferred).

Desired Skills & Traits:

- Strong leadership qualities and the ability to motivate and guide a team.

- Excellent analytical and problem-solving skills with a data-driven approach.

- Strong business acumen and a strategic mindset.

- Excellent communication and interpersonal skills with the ability to build strong relationships with internal and external stakeholders.

- Commitment to providing exceptional customer service.