Zonal Sales Manager - Consumer Durables

Client Relationship Management:

- Strive to understand customer's needs and deliver the right/customized solutions.

- Ensure 100% delivery of SLA's

- Do the Gap analysis and take necessary actions.

- Meeting customer regularly and keeping them informed about the services.

- Build effective customer relationships and also take the opportunity to engage with them for cross selling and introducing technology solutions.

- Business Performance Goal ( Revenue , Collections , Margin Improvement )

Revenue Growth:

- To grow higher than the industry growth by having Get & Grow and achieve the revenue goals.

Collections:

- Develop the strategy and plan to ensure achievement of Price Increase, Collection and Bad Debts.

- Gap analysis in invoicing and collections.

Price Increase:

- Timely communication with customer and related stakeholders.

- Agreement to pay / timely billing with customer

- Variance analysis of actual vs budget.

- Timely termination of customer in case of non agreement or delay in decision of price increase.

Bad Debt:

- Understanding the bad debt reasons and devising the strategy in recovering the same.

- Do the analysis and take the necessary course of action.

- Focus on collections and reduce the Gaps