Posted By
Posted in
Sales & Marketing
Job Code
1406539
Client Relationship Management:
- Strive to understand customer's needs and deliver the right/customized solutions.
- Ensure 100% delivery of SLA's
- Do the Gap analysis and take necessary actions.
- Meeting customer regularly and keeping them informed about the services.
- Build effective customer relationships and also take the opportunity to engage with them for cross selling and introducing technology solutions.
- Business Performance Goal ( Revenue , Collections , Margin Improvement )
Revenue Growth:
- To grow higher than the industry growth by having Get & Grow and achieve the revenue goals.
Collections:
- Develop the strategy and plan to ensure achievement of Price Increase, Collection and Bad Debts.
- Gap analysis in invoicing and collections.
Price Increase:
- Timely communication with customer and related stakeholders.
- Agreement to pay / timely billing with customer
- Variance analysis of actual vs budget.
- Timely termination of customer in case of non agreement or delay in decision of price increase.
Bad Debt:
- Understanding the bad debt reasons and devising the strategy in recovering the same.
- Do the analysis and take the necessary course of action.
- Focus on collections and reduce the Gaps
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Posted By
Posted in
Sales & Marketing
Job Code
1406539