Posted By
Posted in
SCM & Operations
Job Code
1413006
Company : Fintech
Designation : Zonal operations manager
Location : Bangalore
Salary : 18 to 30 LPA
Experience : 7 to 15 years
Should have experience in handling last mile operations and also must have handled any zone (South zone or West zone preferred)
ROLES AND RESPONSIBILITIES :
Execution Delivery
- Establish a daily, weekly and monthly review rhythm with regional teams to drive customer experience and reliability.
- Derive insights from ground, collaborate with cross functional teams and convert into business actions to solve structural operations problems
- Identifying and reporting of Risks in operations spread across multiple geographies and work with respective functions to mitigate them - through policy, process and technology
- Build low cost fulfillment models and induce frugality as a culture within teams
- Quality focussed and enable brand protection through best operations experience on the ground Org building
- Hire, mentor city/regional/zonal leadership across 50 cities scale to deliver operations excellence
- Coach, Inspire and lead your team to success through regular feedback and training
- Establish continuous improvement culture that drives high levels of reliability and customer experience.
Strategy :
- Strategise operations roadmap and create action plans to deliver business goals.
Skillset:
- High level of ownership, execution rigor and design thinking
- Ability to engage and influence people both within operations and cross functionally
- Strong people management skills for large span management
- Can think of both tactical and structural problem solving
- Ability to build zonal and regional teams
Persona :
- 7-10 years of experience in operation roles from 2 consumer facing industries. Preferably a B.Tech with an MBA or equivalent
- Should have built and lead large teams spread across geographies in operations (2K+ directly and indirectly), handled team of regional and City managers with sharp execution excellence
- Role - Sr.manager / Regional Manager /Zonal managers/Associate Director- Operations
- Companies: Should have worked in high pace growth firms. Preferably from the last mile within E- commerce and should have handled high volume delivery. Ex: Firstmile / Lastmile of Flipkart /Amazon /Delhivery /EcomExpress
- Experience of working in at least one fast paced startup environment
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Posted By
Posted in
SCM & Operations
Job Code
1413006
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