Zonal Operation Manager - NBFC

Zonal Operation Manager

Key Aspects:

- The operations department is mainly responsible for managing the operations i.e. processing of home loans and their disbursement. They provide quick and error free customer service and work in close coordination with the Sales and Risk departments. They implement processes and ensure strict compliance by liaising with the Risk team

- The main activities undertaken at the branch level includes customer service, documentation and system enrichment. The operations team processes transactions, ensures timely collections, and facilitates closures - post closures processes

- The zonal operations head is responsible for setting up new branches in their zones while overseeing the operations of the existing branches. He handles HNI clients, authorises high level transactions and deals with exceptional cases of delinquency reporting for the zone. He is also responsible for internal and external audits for their Zones

Enabling Skill Sets & Qualifications:

- The skills required for this role are strategic orientation, business acumen, goal orientation, working effectively with the teams, interpersonal and influencing skills

- Education and experience required for this role is post graduate with minimum 10-12 years of work experience in the banking and lending domain. CAIIB certified from the Indian Institute of Banking