Job Title / Designation: Zonal Manager - Client Servicing  Location: Noida  Reporting To: National Head - Client Servicing  Job Summary:  - This is a P&L position that involves servicing of existing customers by offering them a world-class service experience.   - The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.  Goals:   - Grow the business in terms of topline & bottom-line for the Zone  - Develop & execute annual operating plan - revenue & cost planning and forecasting  - Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members   - Ensure timely delivery of services to clients   - Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level  - Setup a system that delivers high customer retention  - Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight  Skill Sets:  - Data analytics  - Customer focus & service orientation  - IT savvy & process orientation  Experience:   - Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry   - Minimum experience of 5+ years in managing a large team size of 100+ people  Qualifications: MBA or equivalent  Required Skills:   - Excellent verbal and written communication and presentation skills   - Must have deep desire to work and succeed in a growing organization with total commitment and sense of job ownership   - Have strong team building & multi-location team management ability, leadership ability and persuasive communication skills to inspire the team   - Able to build credible relationships with influencing ability   - Must have team handling experience of more than 5 years   - Must have scored 75% in 10th and 12th standard.  Monica

Delhi NCR

Zonal Manager - Telecom/BFSI/Insurance 

Zonal Manager - Telecom/BFSI/Insurance  ,Job Description for Zonal Manager - Telecom/BFSI/Insurance  in Executive Search Firm in  Delhi NCR for (5-10) years of experience. Apply Now!

Job Description for Zonal Manager - Telecom/BFSI/Insurance  in Executive Search Firm in  Delhi NCR for (5-10) years of experience. Apply Now!