Zonal Manager - Service Sales & Operations

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Business Planning :

- Establish and deliver the Zonal Service strategy in line with the Area Service strategy.

- Manage Service throughout the region with an aim to deliver the Service revenue and profit against budget targets, successfully implementing it through tested delivery processes and drive till the positive end-result is achieved.

- Plan, evolve aggressive Service drives/camps for up-selling & cross-selling of high-end service plans, retrofit proposals, and Value Added Offers.

Business Acquisition & Expansion :

- Identification and recommendation for service acquisitions.

- Capturing & retaining existing and past clients plus clients of competition through customer delight initiatives with clear differentiators for high value /complex systems/solutions.

- Properly use all Service processes & attributes to maintain the customer base.

People Management :

- Plan for manpower & infrastructure, linking them to the output & target achievement.

- Train the Service Team, monitor their performance with emphasis on Service sales, collection, troubleshooting, escalation practices & other key solutions/systems modules.

Identify, Nurture & grow 'Champions' in the Region for each product / solution application.

Process Management :

- Design, install, validate & institutionalize proper mechanism involving Tele-contacts, written communications, Data based feedback and specialized field visits for assessing Customer satisfaction levels and also measure effectiveness of Service delivery mechanisms & processes.