Zonal Manager - Client Servicing - BFSI/Telecom/eCommerce

Role: Zonal Manager (AVP)

Location: Pan India

Department: Client Servicing

Job Description:

This is a P&L position that involves servicing existing customers by offering them a world-class service experience. The focus is on upselling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.

Job Responsibilities:

- Grow the business in terms of topline & bottom-line for the Zone

- Develop & execute annual operating plan - revenue & cost planning and forecasting

- Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing paid members.

- Ensure timely delivery of services to clients

- Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level -Setup a system that delivers high customer retention

- Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight.

Key Skills:

- Client handling and application of Telesales techniques

- Quick thinking and problem-solving

- Verbal communication with active listening

- Vision and foresight to create new opportunities for customer

- Team Management & Interpersonal skills

- Data Interpretation & Report Management

- Should be target oriented

- Strong leadership skills and team player

- Preference for candidates with Team handling experience of 100+ Individual

Experience and Education:

- 80%+ marks in 10th and 12th

- Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry

- Minimum experience of 5+ years in managing a large team size of 100+ people