Zonal Head - Sales & Operations - Telecom

Zonal Head - Sales & Operations

Directing Zonal operations (including associated branch) to grow customer and revenue market share. Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation. Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis

Key accountabilities and decision ownership :

Revenue Management :

- Deliver overall Customer Market Share (CMS) target for the zone

- Achieve targeted net adds for all products (voice - prepaid/postpaid, data, VAS etc.) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone

- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc.)

- Deliver overall Revenue Market Share (RMS) target for the zone - Achieve zonal revenue target - across all products and channels

Budgetary Control :

- Achieve savings on allocated SAC (controllable components), Personnel and G&A budgets at the Zonal level

Business Development :

- Manage overall customer satisfaction and revenue churn targets across different customer segments

- Ensure higher visibility by executing communication and branding activities, in coordination with the circle team

- Bad debt management

- Collection infrastructure/ reach enhancement

- Guide zonal network resources and coordinate with circle teams as well as outsourced network agencies to provide inputs on O&M issues

- Coordinate with the network and sales team to improve utilization of LUT

People Management :

- Manage changes in business, organization, people to ensure continuity and smooth operations

- Coaching, mentoring and retention of on-roll team members

- Management of off-roll employees and agencies (in CS, C&C, Sales)

We are looking preferably from FMCG froup.