Zonal Head - Risk Control Unit - NBFC

Company : A leading NBFC of a Top Business Conglomerate offering Fund based financial services to its customers.

Position : RCU Zonal Head

Location : North / South / West / East

Leadership position responsible for all facets of Risk & Fraud Control (Pre & Post Approval)

Key Responsibilities and Deliverables:

Fraud Identification & Controls - (Pre-Approval)

- Conduct Background and Profile checks - To Check on profile of customer through various agencies and through market intelligence and feedback

- Verifications of Application / documents - Verification of loan documents through empanelled agencies for identifying and mitigating frauds at entry level. Ensure Effective control on Fraud Applications

- Agency Empanelment- Empanelment of a good agency with relevant experience and expertise to handle the fraud detection and investigation thereafter. Entering into proper SLA's with the Agency

- Co-ordination and Monitoring of verification Agency for sampling activities done by the Agency

- Taking action against those involved - Based on the intensity of fraud, penalizing the customer / channel / associate involved in committing the fraud

- Logically concluding the cases with modus operandi & highlighting the gaps and proposing corrective measures

- Taking corrective action and setting deterrents and recovering the loss to the organization

Fraud Prevention & Controls (Ongoing basis - Post- Approval)

- Collection Receipts / Settlement Cases - To conduct calling on random sampling basis to customers in order to confirm the genuineness of the receipts provided in records

- Agency Audit to check Process adherences - Regular audits at the Agencies (Sales /Processing / Verification / Valuation / Collection) to check if laid down process are followed. Random cross checks on report submitted by the verification Agencies for Authenticity of information submitted

- Asset verifications- random asset verifications to check third party usage and model mismatch at delivery

- Ensure Optimum fraud hit rates with a sharp focus on document and Profile related fraud

- Quality of investigation and root cause analysis

Other Initiatives

- Ensuring new initiatives are taken to improvise and make Loans origination systems more effective to catch frauds

- Coordination with Product Managers and Interaction with IT, Risk and Business teams for running daily operations smoothly

- Ensuring Agency payouts & other related RCU costs are kept within Budgeted provisions

- Ensure standardized RCU processes are followed across various locations in terms of basic sampling and reporting thereof

- Ensuring new initiatives are taken to curb fraud losses across the organization

Requirements & Skills : 

- Qualification - MBA / Other Post Graduates

- Experience - Total around 5 to 7 years. Experience in RCU function of Bank / NBFC is preferable

- Ability to effectively interact with the senior leadership team across businesses and with the top management team

- Excellent networking, written/ oral communication and presentation skills

- Excellent interpersonal skills and leadership qualities with an ability to carry the team along