Posted By
Posted in
Banking & Finance
Job Code
778966
Company : A leading NBFC of a Top Business Conglomerate offering Fund based financial services to its customers.
Position : RCU Zonal Head
Location : North / South / West / East
Leadership position responsible for all facets of Risk & Fraud Control (Pre & Post Approval)
Key Responsibilities and Deliverables:
Fraud Identification & Controls - (Pre-Approval)
- Conduct Background and Profile checks - To Check on profile of customer through various agencies and through market intelligence and feedback
- Verifications of Application / documents - Verification of loan documents through empanelled agencies for identifying and mitigating frauds at entry level. Ensure Effective control on Fraud Applications
- Agency Empanelment- Empanelment of a good agency with relevant experience and expertise to handle the fraud detection and investigation thereafter. Entering into proper SLA's with the Agency
- Co-ordination and Monitoring of verification Agency for sampling activities done by the Agency
- Taking action against those involved - Based on the intensity of fraud, penalizing the customer / channel / associate involved in committing the fraud
- Logically concluding the cases with modus operandi & highlighting the gaps and proposing corrective measures
- Taking corrective action and setting deterrents and recovering the loss to the organization
Fraud Prevention & Controls (Ongoing basis - Post- Approval)
- Collection Receipts / Settlement Cases - To conduct calling on random sampling basis to customers in order to confirm the genuineness of the receipts provided in records
- Agency Audit to check Process adherences - Regular audits at the Agencies (Sales /Processing / Verification / Valuation / Collection) to check if laid down process are followed. Random cross checks on report submitted by the verification Agencies for Authenticity of information submitted
- Asset verifications- random asset verifications to check third party usage and model mismatch at delivery
- Ensure Optimum fraud hit rates with a sharp focus on document and Profile related fraud
- Quality of investigation and root cause analysis
Other Initiatives
- Ensuring new initiatives are taken to improvise and make Loans origination systems more effective to catch frauds
- Coordination with Product Managers and Interaction with IT, Risk and Business teams for running daily operations smoothly
- Ensuring Agency payouts & other related RCU costs are kept within Budgeted provisions
- Ensure standardized RCU processes are followed across various locations in terms of basic sampling and reporting thereof
- Ensuring new initiatives are taken to curb fraud losses across the organization
Requirements & Skills :
- Qualification - MBA / Other Post Graduates
- Experience - Total around 5 to 7 years. Experience in RCU function of Bank / NBFC is preferable
- Ability to effectively interact with the senior leadership team across businesses and with the top management team
- Excellent networking, written/ oral communication and presentation skills
- Excellent interpersonal skills and leadership qualities with an ability to carry the team along
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Posted By
Posted in
Banking & Finance
Job Code
778966