- Responsible for delivery & audits of services including food, housekeeping, security, laundry, transportation, internet, with respect to timeliness, quality, quantity, staff management and compliance
- Budget management; Own the P&L for all residences in the cluster and drive overall profitability by keeping a strong control over costs
- Customer satisfaction and complaint management; Own NPS scores for the cluster and run projects to drive customer experience.
- Vendor Management
- Rent collection
- Implement new tools created by the Technology team and drive usage.
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