Zonal Head - Liabilities Operations - Bank

The role holder is responsible for managing team to ensure smooth day to day operations on the Ops floor. 

- Prime job responsibilities will include TAT & SLA adherence, Coordination with various stakeholders/Vendor, MIS, Team management, Process improvements, life-cycle management.
- Vendor Management

- Manages external vendors & ensures delivery as per agreed SLA.

- Monitors vendor's performance as applicable.

- Ensures adherence to TAT against SLA.

- Ensures quality processing by implementing Quality Checks on the processes.

- Co-ordinates with Branches & Business stakeholders.

- Form Processing

- Ensures Error Free processing of transactions as per agreed service standards & approved
procedures.

- Tracks Errors of the team and gives feedback on the same along with staff action as
applicable.

- Ensures MIS to stakeholders as per agreed timelines.

- Ensures comprehensive compliance with all regulatory and statutory requirements as
relevant for various products and services.

- Understands & is aware of processes & procedures to be followed in case of contingency
situation.

- Review processes and gives ideas for process improvement and cost savings.

Monitors and enables the achievement of goals and key performance indicators for direct
reports and ensures effective implementation of the performance management process in the
section.

- Develops talent within the team by providing guidance, ongoing feedback, coaching and
development opportunities to individuals to enable achievement of the defined goals.

- Implements the risk policies and processes (operational, regulatory, financial, informational, reputational and audit risks), ensuring that that these meet regulatory and internal requirements.

- Implements the internal control systems in the department and participates in the departmental audits.

- Implements practices to bridge gaps identified during departmental audits

Lekhram Vishwakarma
Senior Consultant - Human Resource
Skillventory