Zonal Head - ETB - Bank - South India

- Responsible for monitoring & managing the Existing to Bank Book of Zone.

- Responsible for execution of Client Engagement Activities in the zone.

- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.

- Working on the key metrices such as Product Per Customer, Digital Penetration, and other enablers.

- Share knowledge with other branches and head office on effective practices, competitive intelligence, business opportunities and needs.

- Address customer and employee satisfaction issues promptly.

- Adhere to high ethical standards and comply with all regulations/ applicable laws.

- Network to improve the presence and reputation of the branch and Bank.

- Stay abreast of competing markets and provide reports on market movement and penetration.

- Establish the Bank and the brand in the assigned territories.

- Ensuring that resources Cultivate relationships with individual and corporate customers.

- Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.

- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers.

- Recommend process changes in order to improve service efficiency and quality across the branch network.

- Facilitate a customer centric approach to achieve/exceed the defined targets.

- Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements.

- Enable all channel to drive growth targets by providing necessary support.

- Ensuring ETB Book growth as per business plan.