Zonal Head - Customer Care/ Service - Two Wheeler

Industry : Two wheeler

Team Handling Exposure (Min 5 - 10 employees)

Reports to - National Customer Care Head

Exp : 10 - 15 years min

Location: Kolkata, Lucknow and Chennai

Education : B Tech

Service/ Customer Care Background :

- Differentiated Customer purchase experience and Customer Satisfaction

- Robust Customer Complaint Redressal System

- Product feedback and implementation of field fix

- Spare Parts Management

- Network Expansion and development and Channel level launch preparedness

- Channel Manpower Availability and development

- Workshop management and revenue generation

- Field Implementation of new initiatives

- Warranty & FSC redemption Management and Service Promotional Activities

- Parts Target (Revenue) achievement; FSC redemption target: Increase in post warranty/ paid service share at workshops

- Team Building and Development

Monika Taneja