Zonal Collection Manager - BFS

Zonal Collection Manager

Designation: Zonal Collection Manager

Reporting to: Head - Collection & RCU

Team Resources (Any reportee): All Area Collection Managers/Collection Managers Product: Common

Experience: 10 to 12 years

Desired Education: Graduate/Post Graduate with relevant experience

Role Proficiencies

Job Description:

- To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned.

- Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified.

- Ensuring legal guidelines are compiled for entire collection structure in letter and sprits.

- Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.

- Ensure adherence to the Code of Conduct.

- Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.

- Keeping the write off per cent within risk pricing.

- Handle customer issues escalations.

- Feedback on credit policy based on market conditions.

- Approve waivers on PI as per delegation matrix.

- Ensuring documented feedback and action taken on all cases in soft buckets.

- Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise.

- Manage and put support mechanism for legal / police issues.

- Ensuring audit queries are complied with, ensuring corrective and preventive action.

- Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers.

- Recruitment of collection officers / area managers.

- Constant evaluation of collection officers/area managers.

Core Responsibilities:

The key result areas (KRAs):

- Ensuring minimum addition to NPA

- To ensure maximum release from the NPA pool

- To ensure minimum forward flow from the buckets

- To ensure maximum recovery from 180+ and written Off Pool

- To ensure Compliance and adherence to the prescribed COC Ensuring minimum attrition rate

Desired Skill Set:

- For successful execution of the job, a candidate should possess the following:

- Knowledge of banking products and services

- Knowledge of regulatory guidelines and norms

- Good communication (both verbal and written) skill in both English and the local language

- Understanding of Collection and banking market dynamics.

- Team management experience