Zonal Collection Manager

- Responsible for upholding the brand by devising and implementing the collection and recovery strategy of the organisation, related policies and processes, in line with the risk appetite of the organisation

- Identify and set the annual collection targets and delinquency levels based on historic trends and environment in consultation with the COO

- Plan and execute zonal and regional-level growth-focused strategies to augment recoveries, reduce bad debts and delinquencies.

- Drive and track recovery strategy, planning and performance monitoring, recommend mitigation strategies, capacity planning, incentivization, alternate payment channels, and litigation.

- Build and develop review mechanism that throws strong early warning signals and develop mitigation strategies

- Prepare budgets for driving the collections and recovery activities through discussion with internal and external partners

- Strategically plan and foster tie-ups with various interest groups such as credit reporting agencies, fraud agencies, legal firms and collections/recovery agencies etc.

- Manage and ensure delinquency related parameters (including collections efficiency, roll forward/roll back%, NPA%, quick mortality, non-starters%, bounce rate etc.) are within targets

- Assess and formulate collections policies and procedures that provide for timely collections and recovery

- Identify and lead initiatives for process enhancement and technology adoption in collaboration with the Digital/IT team like triggers and early warning signals

- Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.