Zonal Business Head - Telecom

Zonal Business Head

Role Purpose :

- Directing branch operations to deliver sales and revenue targets

- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation

- Ensuring smooth operations on an ongoing basis

Sales :

- Achieve targeted net adds for all products (voice - prepaid/postpaid, data, VAS etc), ensuring quality, across all available sales channels (Distribution, Retail) in the zone

- Achieve channel infrastructure enhancement targets

Revenue :

- Achieve branch revenue target across all products and channels

Customer Service :

- Manage overall customer satisfaction and revenue churn targets across different customer segments in the zone.

People :

- Manage changes in business, organization, people to ensure continuity and smooth operations

- Coaching, mentoring and retention of on-roll team members

- Management of off-roll employees and agencies (in CS, Sales)