Zolostays - ISO/Six Sigma/Process Improvement Manager - Facility Management Vertical

Facilities - Process Manager

Roles and Responsibilities :

- Devise and establish quality procedures, standards and specifications for the Zolo Student Housing Facilities.

- Maintain and cultivate a master inventory of our businesses policies, practices and processes

- Improve customer care by initiating improvements to the operations team

- Improving NPS

- Develop new audit programs to ensure adequate operational / financial controls

- Plan internal client meetings and oversee compliance disclosures

- Make recommendations to operations management about software, policies and audit triggers

- Create and update internal audit plan

- Developing and implementing quality control audit plans.

- Identifying testing parameters for the facilities.

- Evaluating production stages and testing the composition, appearance, and functionality of completed facilities.

- Assigning operations members to quality audits and overseeing their work.

- Training employees on quality standards and procedures.

- Ensuring that process compliance with industry standards.

- Documenting defects and recommendations for improvement.

- Preparing and presenting quality audit reports to senior management.

- Keeping abreast of industry standards and regulations

- Review customer requirements and make sure they are met.

- Work with operations staff to establish quality requirements from external suppliers.

- Set standards for quality as well as health and safety for all student housing properties

- Examining the quality of raw materials that are used in production.

- Monitoring and evaluating internal production processes.

- Evaluating the final output with the help of NPS.

- Engaging with customers and gathering NPS.

- Producing statistical reports on quality standards.

- Reporting to upper management on quality standard issues.

- Improving output and managing waste.

- Possessing considerable backgrounds in process management by using Iso processed & Six Sigma Processes, handling TQM , Preparing manuals, doing audits etc.

Quality Auditor Requirements:

- MBA from a school of Repute or IHM High school diploma or GED.

- Completion of post-secondary industry-related coursework preferred.

- Certification from any recognized body in ISO & Six Sigma .

- At least five years' experience as a quality auditor in a related industry.

- Proficiency in quality management software.

- In-depth knowledge of industry standards.

- Exceptional attention to detail.

- Advanced organizational skills.

- Excellent leadership and communication skills