ZipLoan - Senior Manager - Repayment Operations

A. About Zip Loan

ZipLoan is a technology led business financing company on a mission to make hassle-free credit available to deserving small businesses. Through its proprietary machine learning risk assessment algo called ZipScore, lean operations and a unique co-lending model with leading banks and NBFCs, ZipLoan is able to provide working capital loans of up to INR 5 lakhs to small businesses at a fraction of a cost as compared to traditional lenders.

ZipLoan is currently operational in Delhi NCR, Indore, Jaipur, Lucknow, Dehradun and Mumbai.

ZipLoan has also developed its proprietary Loan Lifecycle Management product leading to of one of the lowest operating costs in the industry and turn- around time of only 4 days from application to disbursal. ZipLoan is led by Shalabh Singhal and Kshitij Puri.

ZipLoan has raised over $17 mn in equity from some of India best VC Investors like SAIF Partners (Series B), Matrix Partners (Series A), WaterBridge Ventures (Pre-Series A), GrowX Ventures (Seed round) and Sarbvir Singh (Angel Investment).

For more details, please refer to our website www.ziploan.in

Responsibilities

1. Candidate should have rich experience in managing EMI presentation process and should have strong understanding of CMS ecosystem in terms of reoccurring payments which includes repayment through ECS / NACH / Escrow modes of presentment and banking.

2. The candidate should have strong knowledge of ECS / ACH Mandate Management process in terms of Rejection reasons, curing of the same etc.

3. The candidate should have strong interaction, communication skills to manage internal stakeholders like Customer service, Collections and senior management.

4. The candidate will be responsible to understand the requirement of Collections and drive Quality /TAT in the unit.

5. Identifying need of automation & process improvement and drive the same in the unit.

6. Should have strong analytical and technical skills to derive solution strategies.

7. Should have exposure to Portfolio Maintenance

8. Co-ordinate with the stakeholders to support and manage the daily business operations

9. Escalation Management- ensure complete closure of grievances raised by care team at minimum TAT.