Zinnov - Engagement Manager

Job Overview:

You would typically be working on multiple projects and responsible for end-to-end project delivery. You will be working closely with your project teams to guide them to conduct in-depth secondary research and primary research, apply analysis techniques and derive interesting and meaningful insights for our clients.

You may be required to travel within India/ overseas (typically emerging markets) for client meetings/primary research.

Primary Responsibilities:

Project Delivery

- You would be typically working with Directors/ Practice heads for Project Delivery and in some cases, deliver projects end to end.

- Manage projects from first contact to final delivery and ensure adherence to scope, timelines, budgets, quality standards, and risk management to ensure customer delight

- Demonstrate in-depth understanding of the practice area, provide thought leadership internally as well as to clients, including overall guidance, mentoring and supervision to the team

- Coach team with respect to conducting primary and/or secondary research and validate findings of team members

- Review project plans as well as deliverables and validate insights and strategic recommendations by the teams. Ensure the teams are:

Validating the data obtained, and analysing it to extract insights and identify patterns (qualitative as well as qualitative)

Identifying trends, patterns and insights and applying them to arrive at solutions/ recommendations

- Over-manage client communication process (as applicable) including understanding requirements, expectation management and delivering quality outputs.

- Manage research partner relationships (as applicable).

Business Development and Solutions

- Contribute to the business development process, support sales teams in closing deals by participating in client calls and pitching solution

- Design solutions based on client's requirements; define engagement structure including resource requirements, project travel, effort estimates and proposal pricing strategies

- Develop proof of concept of the solution (if required)

Practice and Organizational Development

- Assist in development and building of the practice team

- Collaborate with senior management in development and enhancement of knowledge nuggets and thought pieces, methodologies and frameworks, website content development, etc. Also build sales collaterals such as whitepapers and capability decks

People Management

- Lead and motivate all resources in the team, help them in coaching and skill sets buildings, including practice specific training and development initiatives.