Zeta - Solution Architect

Solution Architect

All about Zeta Suite :

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

Responsibilities:

- Be the face of zeta and the owner for a frequent cadence of working with customers to proactively resolve open queries on Tachyon

- Be the primary point of contact for all critical product support and operational issues.

- Understand the requirements and translate them into relevant documents aligning bank/fintech teams

- Own onboarding and enablement of Financial Institutions and partners.

- Work with partners and customers for up-sell and cross-sell of product capabilities.

- Define and co-own tachyon product NPS and adoption metrics and KPIs

- Should be able to negotiate/understand with the clients/banks on specific needs they might have with a business reasoning

- Drive meetings/discussions with CXO's/Senior stakeholders of the bank/zeta

- Always drive the end to end context of a need/requirement of the customer across product, operations team, end users etc

- You will be reporting directly to the Manager/S.Manager of Customer Success

Skills:

- Individual contributor with high empathy and passion for customer success, identifying and delivering value to customers.

- Ability to understand technical concepts on SaaS offering via cloud (AWS), API's, pub-sub architecture etc

- An entrepreneurial and first principles thinker

- Excellent written and verbal communication skills

Experience and Qualifications:

- 6-8 years of experience in customer success for a global enterprise SaaS company

- Experience in working with remote teams

- A 4 year degree in engineering or equivalent

- Prior experience in payments, retail lending, EMI & UPI domain is preferred

- Business/compliance around cards/payments is preferred

- Good to have handled e2e implementations of loans, EMI products or UPI for banks/fintechs in the past

- The candidate should be based out of Chennai or willing to relocate to Chennai or Mumbai.

Zeta is an equal opportunity employer.

At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.