We are looking for experienced professionals to join our support leadership team who have at least 8 years experience delivering enterprise-level customer support for mission critical applications. The Senior Manager-Support Quality will be responsible to lead a team of individual contributors who focus on building, executing, and refining processes that will take us to a world-class level of customer satisfaction. Responsibilities of this team include: - Keeping up-to-date documentation of all policies and processes used by the support team - Building and refining the quality scorecards that are used to measure performance of all team members - Performing quality audits of support interactions - Ensuring timely and high-quality initial responses, monitoring engagement to ensure support tickets are escalated to the next level to avoid stagnation - Soft skills training program management - Performing as the liaison to the company's centralized product training team - ensuring proper on-boarding of new resources and ongoing training for existing resources - Keeping a skills inventory for all support team members and managing certifications to ensure adequate resources are always staffed to manage customer request inflow.

Hyderabad

Zenoti - Senior Manager - Support Quality 

Zenoti - Senior Manager - Support Quality  ,Job Description for Zenoti - Senior Manager - Support Quality  in Zenoti in  Hyderabad for (8-14) years of experience. Apply Now!

Job Description for Zenoti - Senior Manager - Support Quality  in Zenoti in  Hyderabad for (8-14) years of experience. Apply Now!