Zeno Health - Program Manager

Job Overview:

- This role for Program Manager - New Launches and Ops Excellence will be responsible for planning, coordinating, and executing the successful opening of new retail stores.

- This role ensures that all aspects of the store opening process-from pre-launch planning through post-opening support-are handled efficiently and align with company standards.

- The person will also be responsible for overseeing the day-to-day operational processes adherence and tracking ops efficiency of multiple retail stores, ensuring that all locations adhere to company SOPs and deliver exceptional customer experiences.

- The ideal candidate will have strong project management skills, experience in retail operations, and the ability to collaborate cross-functionally to ensure the seamless launch of new stores.

Key Responsibilities:

Pre-Launch Planning:

- Develop and execute a comprehensive store opening plan and timeline.

- Coordinate with internal teams (HR, merchandising, marketing, IT, and logistics) to ensure all deliverables for the new store launch are met on time.

- Liaise with construction and design teams to ensure the store build-out stays on schedule.

- Plan and manage inventory deliveries to ensure products are available for the store launch.

- Oversee recruitment and training of new store staff in collaboration with the HR and Training teams.

Launch Execution:

- Lead the on-the-ground efforts during the store opening, ensuring smooth day-to-day operations.

- Ensure the store meets all operational standards, including merchandising, visual presentation, staffing, and customer service.

- Implement marketing and promotional activities designed to drive traffic and sales during the launch period.

- Serve as the primary point of contact between the store and corporate offices during the launch process.

Post-Launch Support:

- Provide ongoing support to the new store for the first 90 days to ensure stability and growth.

- Work with store management to monitor performance metrics, including sales, staff efficiency, and customer feedback.

- Conduct post-launch reviews and gather insights to improve future store openings.

Process Improvement:

- Identify areas for process optimization within store operations and implement strategies to increase efficiency and reduce costs.

- Drive initiatives for continuous improvement in store operations and customer service delivery.

- Use data and analytics to make informed decisions about staffing, inventory, and sales strategies.

- Coordinate with merchandising teams to ensure stores are stocked with the right products and follow visual merchandising guidelines.

Store Operations Management:

- Ensure smooth and consistent operations across all assigned stores, with a focus on improving process adherence, executions across multiples stores to ensure uniformity

- Conduct regular store visits to assess operational performance and compliance with company policies.

- Monitor and analyze store performance metrics (e.g., sales, customer satisfaction, and productivity) and implement action plans for improvement.

- Ensure and execute product placement in line with merchandising strategies.

- Ensure stores comply with health, safety and FDA regulations, and maintain a clean, organized, and safe shopping environment.

Required Skill Sets:

- Bachelor's degree or MBA

- 2-3+ years of experience in retail operations, project management, or store management.

- Strong project management skills with the ability to manage multiple tasks and deadlines.

- Excellent leadership and communication skills, capable of leading cross-functional teams.

- In-depth understanding of day-to-day retail operations, including inventory management, merchandising, and customer service.

- Highly organized with strong attention to detail.

- Ability to travel to store locations as needed.