YourDOST - Customer Success Lead - B2B Enterprise Segment

- We are looking for an enthusiastic Customer Success Lead (3+ years experience) who will be responsible for managing YourDOST B2B Clientele.

- This role is for someone who is creative but also very organized such that he/she can setup and optimize processes, do extensive follow ups and measure impact.

Responsibilities:.

- Formulating a strategy for servicing various categories of institutions (corporates, colleges, hospitals, government etc.

- Increasing renewal rates, driving adoption, improving customer satisfaction, expanding current business and cultivate YourDOST advocates to generate new business.

- Maintaining relationships and increasing engagement among YourDOST B2B Clientele.

- Reporting the performance to all stakeholders with appropriate dashboards and tools for management.

- Designing and executing campaigns to spread awareness about employee well-being.

- Owning up the B2B accounts and making sure client has a delightful experience.

- Providing overall support to the clients by ensuring that all queries & concerns however they come in (phone, e-mail) are addressed quickly & efficiently.

- Traveling and meeting the clients to understand the problems they are trying to solve and building solutions accordingly.