YouKraft - Head - Inside Sales - CRM

Job Opportunity for CRM/ Inside Sales Head with Youkraft

- This role will be responsible for generating the leads and meetings.

- Responsible for contacting potential or existing customers to inform them about a product or service using scripts.

- Responsible for responding to customer comments and queries as needed Guide and mentor, the team in devising and conducting proactive engagements with contractors and existing customers.

- Create case to case analysis on the order delivery methodologies, looping into customer grievances and come up with solutions that create positive approaches in the process thereby delighting customer satisfaction.

- Maintain stakeholder relationships with all internal teams, collaborate effectively with substantial increase.

- Tracking feedback with appropriate analysis.

- Creating Training modules - Lead management, Client Management and Client acquisition.

- Responsible for Sales and onboarding customers.

- Preparing and setting monthly and weekly sales targets

- Preparing and presenting detailed and accurate sales reports

- Maintaining an updated record of all important customer information in the database

- Assisting in developing sales scripts

- Recording sales calls and meetings details for future reference & keeping a track of KPIs.

- Work closely with the Marketing team to ensure we have the right offers at the right time for generating