Yes Bank - Regional Trainer Manager - Branch Service Delivery

Roles:

Owner : Implementation of Branch Service Delivery Training Plans for the designated region, including Training Need Evaluation, Facilitation of Training Programs, Content Creation, Training delivery and Training Feedback.

Single Point of Contact : for HO functions that require implementation of initiatives at region wise branches, seeking feedback, MIS, towards training of the BSD Channel.

Facilitator : To ensure that all expectations that HO & RBL's / RSDL's have towards the training requirements of the BSD team is delivered in a timely, accurate & reliable manner.

Coach / Trainer : To take responsibility of coaching & training and knowledge building of all BSD staff in the branch about relevant subjects, processes, documentation, regulations, etc. Building a service ETHOS.

- Overall Mentoring of the entire BSD function in branches.

Responsibilities :

- Enabling and Delivery of all Product, Process and Functional Training Initiatives across the BSD Channel.

- Conduct Training Needs Analysis across the branches in their regions from a service delivery standpoint.

- Training would be in the areas of Product & Process excellence, Operational Excellence and Service Excellence.

- Ensure Employee Training Coverage as per defined levels.

- Create a Pool of on the ground Knowledge Trainers through Train the Trainer program's and ensure a constant learning and development culture across the service delivery channel.

- Ensure Feedback and Training effectiveness - monitoring of BSD channel.

- MIS management for all BSD training initiatives and timely submission to YSB/HO.

- Play an active role in new products, processes, systems roll out for BSD training.

- Make recommendations to Head - Branch Banking and Branch Service Delivery and Chief Learning Officer towards the training needs identified at the branch level.