Yes Bank - Operations Management Strategy - YES Accelerator - IIM/MDI/ISB/FMS

Works closely with the Operations Centre / Contact Centre heads on the planning, strategy development and execution of the same. The role involves a mix of developing short/ midterm strategy for the team including change management and organization development, process improvement, performance management & reviews.

- Study, Review and benchmark branch related processes, branch administration, branch service quality and customer experience and suggest improvement models for process optimisation.

- Demonstrate ability to work effectively plan short term/ mid term/ long term operational strategies.

- Study and review branch processes, fraud indicators, internal controls to avoid branch operational risks, and frauds

- Work on various special/strategic/confidential projects with the leaders from time to time. Ensure alignment to institutional goals in partner teams.

- Act as a Strategic Advisor to the aligned Functions

- The team also actively involves in various Management and strategic business reviews

- This is a high visibility internal role, with opportunity for a fast paced career growth for appropriate candidates.

Key Skills : Strong communication and presentation skills and the ability & persona to interact with senior/top management executives within and outside the bank

Desired Candidate Profile : Expected Candidate Profile :

- MBA from Tier 1 Colleges with 10-15 Years of Experience in BFSI Industry

- Working exposure to Strategy formulation, Branch Operations, Contact Centre, etc.

- Experience in delivering large strategic consulting or transformation / change management project in the highlighted areas will be an added advantage

- Experience in terms of leadership/ team management