Description :
The person will be responsible for managing DVU Team, Instructions Team & Account Opening for Corporate & HNI Clients on the Ops floor. Prime job responsibilities will include TAT & SLA adherence, Coordination with branches, business groups, MIS, Team management, Process improvements, life-cycle management.
Key Result Areas :
- TAT and SLA adherence
- Co-ordination with internal stakeholders- viz Audit, Risk, Compliance, Technology etc.
- Co-ordination with Branches & Business stakeholders.
- Error Free processing of transactions as per agreed service standards & approved procedures;
- Ensuring MIS as per agreed timelines;
- Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for various product and services
- Understand & be aware of processes & procedures to be followed in case of contingency situation;
- Give ideas for process improvement and cost savings;
- Maintain personal discipline (personality, timings, attendance etc) in the office.
Qualifications, Experience & Skills :
Qualifications :
- First Class Graduate/ MBA from a recognized university.
- Additional qualification in Banking will be added advantage
Experience :
- Should have more than 12 years work experience with at least 4-5 years in managing teams
- Handling team size of 40 + direct/indirect team members
- Managing volumes to the tune of ~ 2000 forms/day
- Thorough knowledge of KYC & AML guidelines
- Adept with latest happenings around KYC
- Hands-on experience of automation & robotics
- Understanding of Demat process and Wealth Management
- Liaison with internal stakeholders viz. Compliance, Audit, Risk, Technology
- Should have handled internal & external audits
- Coordination with business teams
- Working in Centralized/ Regional Ops centre in Account Opening/ Liabilities
- Strong Team player
Skills :
- Strong leadership skills.
- Person should be from banking industry
- Age less than 38 years
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