Y-NOT DESIGN - Global Account Manager - Sales

Company Overview:

Y-Not Design & Manufacturing specializes in the global procurement of custom-made products and raw materials. Y-Not designs and manufactures innovative products for companies who recognize the need to develop and maintain a distinctive image for a loyal customer base. Y-Not specializes in unique, custom-designed products that extend a customer's brand. Y-Not is HUB certified, minority, and woman-owned.

We have been in the same manufacturing and service business for over 25 years and have a track record of delivering uniquely designed products of the highest quality and delivered on time. What our customers love about us is that they can track their products to the manufacturer. Our differentiators and 5 core strengths include, Quality & Safety, 1st, Customer Service, Best Pricing, Global Supply & Key Performance Metrics. Our customer base includes many of the Fortune 1,000 brands such as Google, Coca Cola and Norwegian Cruise Line to name a few.

Key Responsibilities:

- Build and maintain robust relationships with key clients, becoming a trusted advisor to understand their needs and ensure their satisfaction with our products and services.

- Develop and execute strategic account plans to drive growth and maximize revenue from key accounts.

- Collaborate with Business Development Managers to seamlessly transition leads into opportunities and convert them into orders.

- Serve as the primary point of contact for key clients, promptly addressing inquiries, resolving issues, and proactively identifying upselling and cross-selling opportunities.

- Handle RFQs, RFIs, and RFPs received from global customers and collaborate with cross-functional teams to create proposals and present them to clients.

- Maintain an up-to-date CRM system and diligently follow up with clients regarding orders.

- Identify new business opportunities within existing accounts and devise strategies to expand our market presence.

- Work closely with internal teams, including Sourcing, operations, design, and product teams to deliver outstanding customer experiences.

- Stay updated with industry trends and market developments, anticipating changes in clients' needs, and adapting our solutions accordingly.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers, measuring tools, cameras, etc.

Physical Demands:

- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work:

This is a full-time, salaried position. Office hours are Monday through Friday, 5:00 p.m. to 2.30 a.m. However, this position is responsible for communicating with our worldwide team and as such, frequently has to perform duties outside traditional office hours, including daily meetings.

Preferred Education and Experience:

1. Master in Business Management

2. Must have 5+ Years of experience in a Sales Position. Must also have a proven and successful track record.

3. Preference to candidate with experience in handling e-commerce orders management team/ Global Sales Call centers team.

4. Preference to candidates with digital customer acquisition experience.

Work Authorization/Security Clearance:

1. Aadhar Card [Legal Identity to work]

2. PAN Card [ID Proof]

3. Relevant work permits [If foreign national]

Other Duties:

Working in collaboration with the customer service, supply chain and accounting teams, to ensure smooth functioning & production quality. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.