XpertCMO - Marketing Account Manager

XpertCMO is one of the young and energetic start-ups in the digital marketing domains and we wish to be the largest & the leader in this space. We are a team of dedicated individuals with a common goal of creating a more sustainable, transparent, and compassionate solution for digital marketing. We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are collaborative, hard-working team players that welcome challenges and rise to any occasion. Our open work-space in the heart of Pune encourages conversation and collaboration. From cross-departmental meetings to frequent happy hours, our team members bring a top notch attitude and a willingness to help each other grow. We are looking for a passionate Marketing Account Manager who will partner with and ensure the long-term success of our customers.

You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders.

Responsibilities:

Operate as the lead point of contact for any and all matters specific to your customers

Build and maintain strong, long-lasting customer relationships

Develop a trusted adviser relationship with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

Forecast and track key account metrics

Identify and grow opportunities within territory and collaborate with sales team to ensure growth attainment

Assist with high severity requests or issue escalations as needed

Requirements:

Proven account management or other relevant experience

Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organisation

Experience in delivering client-focused solutions based on customer needs

Proven ability to manage multiple projects at a time while paying strict attention to details

Excellent listening, negotiation ad presentation skills

Excellent verbal and written communications skills

MBA degree or equivalent