Xeno - Onboarding Manager - Customer Success

Location - Delhi/Bangalore

Xeno is an AI-driven CRM company for large D2C brands and retailers. We have some of the biggest brands in our portfolio like Tommy Hilfiger, CK, jack & jones, levis, taco bell, barbeque nation etc. Xeno enables large D2C brands & omnichannel retailers to engage their customers across eCommerce & stores. With the digital retail wave alongside us, we've seen a 7x growth in the number of brands using Xeno over the last year.

This role is for you if?

You want to keep growing as one of the key contributors to Customer Success & as a person at a super-fast pace. Because at Xeno we don't just push each other to become better at work, we push to become better people.

You enjoy driving results. Driving more value for customers gives you higher satisfaction than just completing some tasks.

You're an innate problem solver who loves to be challenged.

You're not satisfied with being good enough. You do whatever it takes to win.

Finally, you're as passionate about growing a company as you are about making other brands successful

What you'll own:

- We are looking for a Customer Onboarding Maestro with a blend of technical prowess and business savvy! If you're the kind of person who thrives on taking ownership and ensuring new customers are successfully onboarded, we want you on our team. Show us your hustle and let's onboard new customers like never before!

- Develop and maintain strong relationships with assigned customers, acting as their primary point of contact. Taking ownership of customer relationships and demonstrating a hustler attitude to ensure customer satisfaction and success.

- Manage the onboarding process for new clients, ensuring a smooth and efficient transition.

- Understand and explain technical concepts related to our products and services to clients.

- Collaborate with cross-functional teams, including engineering, product, and sales, to ensure client needs are met.

- Act as a point of contact for clients during the onboarding process, addressing any concerns or issues.

- Develop and implement onboarding strategies to improve client satisfaction and retention.

Persona:

- Bachelor's degree in Computer Science, Engineering, or a related field

- 3 yrs of work experience in a customer success / account management role handling mid-market or enterprise customers.

- Possess project management skills along with stakeholder alignment

- Has exposure to customers success ecosystem and has worked in a SaaS environment

- (S)he is a self starter and self motivated with an ability to learn quickly and adapt to changing situations

- We are seeking an entrepreneurial candidate with both technical and business acumen to efficiently and effectively onboard new customers.