XEF Operations Manager - GTM Partnership - NBFC

Job Duties:

- Oversee end-to-end operations of the Xiaomi Easy Finance program, ensuring smooth functioning and efficiency.

- Handle negotiations, onboarding, and management of NBFC/fintech partners for XEF, fostering strong partnerships.

- Collaborate with partners providing device locking technology, ensuring seamless integration and functionality.

- Work closely with internal cross-functional teams (Sales, Finance, Legal, Marketing, Phone GTM) to enhance the XEF program, aligning efforts towards common goals.

- Collaborate with HQ and India tech teams to onboard new devices on XEF, expanding the program's reach and offerings.

- Drive XEF adoption in both offline and online sales channels, implementing strategiesto increase usage and visibility.

- Achieve monthly and annual sales targets for XEF, monitoring performance and implementing corrective measures when necessary.

- Manage day-to-day operations related to partner (Retailers) onboarding, drive usage of XEF, and ensure adoption trends meet expectations, ensuring smooth operations and optimal utilization.

- Work closely with promoters in offline storesto drive XEF adoption, providing support and guidance as needed.

- Handle consumer experience and escalations efficiently, addressing issues promptly and ensuring high levels of customer satisfaction.

Desired Candidate Profile:

- At least 5 years of experience in reputed NBFCs with a focus on consumer loan segments.

- Preferably experienced in consumer loan segments for smartphones.

- Strong negotiation and relationship management skills.

- Excellent communication and interpersonal abilities.

- Proven track record of achieving sales targets and driving business growth.

- Ability to work collaboratively in a cross-functional team environment.

- Analytical mindset with the ability to interpret data and make strategic decisions.

- Problem-solving skills and the ability to handle escalations effectively.