Xceedance - Associate Director - Information Technology

About Xceedance:

Xceedance provides strategic operations support, technology, and data services to drive efficiencies for insurance organizations worldwide.

The company helps insurers launch products, implement intelligent technology, deploy advanced analytics, and achieve business process optimization.

We are committed to adding direct value in the business of insurance and help insurers launch new products, drive operations, implement intelligent technology, deploy advanced analytic capabilities, and achieve business process optimization.

Our Vision & Strategic Focus:

- To help catalyze insurance ecosystems for the benefit of the society.

- Global Insurance expertise and a customer centric approach.

- Vertical focused and technology enabled.

- Learning Organization.

People - First Culture.

Job Summary/ Job Opportunity:

The Associate Director of Client Infrastructure Delivery Projects will lead and oversee the delivery of infrastructure projects to clients.

The ideal candidate will have over 15 years of experience in the technology field, with strong expertise in Microsoft On-Premises and Cloud systems, including Windows Servers, cluster management, Microsoft 365, Azure, and a thorough understanding of network and firewall configurations.

This role requires excellent stakeholder management skills, strong proficiency in Excel, and superior written and verbal communication abilities.

Position: Associate Director/ Tech Lead Client Infrastructure Delivery Projects.

Location: Gurugram.

Key Objectives and Major Responsibilities:

Project Leadership and Delivery:

- Oversee the delivery of infrastructure projects, ensuring they are completed on time, within scope, and budget.

- Manage projects to achieve maximum SLA adherence with minimal to no downtime.

- Develop and implement project plans, schedules, and budgets.

Technical Expertise:

- Provide expert guidance on Microsoft On-Premises and Cloud systems, including Windows Servers, clustering, Microsoft 365, and Azure.

- Ensure the infrastructure is designed and implemented according to best practices and security standards.

- Troubleshoot and resolve technical issues related to network and firewall configurations.

Stakeholder Management:

- Act as the primary point of contact for clients, ensuring their needs and expectations are met.

- Foster strong relationships with stakeholders, providing regular updates on project status and performance.

- Address and resolve any issues or conflicts that arise during the project lifecycle.

Reporting, Monitoring, and Excel Proficiency:

- Develop and maintain comprehensive project documentation, including status reports, risk assessments, and project plans.

- Monitor and report on infrastructure performance, ensuring high availability and reliability.

- Utilize strong Excel skills to analyze data, create reports, and track project metrics.

Team Management:

- Lead and mentor a team of project managers and technical staff.

- Allocate resources effectively to ensure project milestones are met.

- Foster a collaborative and high-performance team environment.

Key Capabilities and Competencies:

- Exceptional stakeholder management skills.

- Excellent written and verbal communication skills.

- Strong analytical and problem-solving abilities.

- Ability to work under pressure and manage multiple projects simultaneously.

Qualification and Experience:

Experience:

- Minimum of 15+ years of experience in technology infrastructure, with a strong background in.

- Microsoft On-Premises and Cloud systems.

- Proven track record of successful project delivery in a client-facing role.

Technical Skills:

- Expertise in Windows Servers, cluster management, Microsoft 365, and Azure.

- Strong understanding of network and firewall configurations.

- Strong proficiency in Excel, with the ability to create advanced reports and analyze data.

- Experience with infrastructure monitoring and reporting tools.

Education & Certifications:

- Cloud - Microsoft (Pref), Optional - AWS or GCP.

- Network - Cisco certification.

- Wintel - MCSE / Hybrid Cloud Certification from Microsoft.

- Infra security - Cisco, Palo Alto, CheckPoint etc.

- Bachelor's degree in computer science, Information Technology, or a related field.

- MBA in IT or a related field preferred.

- ITIL and PMP certifications are preferred.

What We Offer You:

At Xceedance, you will discover the possibility to exceed yourself and grow persistently with us.

We offer career development opportunities to our members for a well-rounded development throughout their journey with us.

Xceedance is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.