WTW - Associate Director - Pension Valuation Operations

Title : Associate Director - Retirements/Pension Valuation

Location: Gurgaon

Experience Required: 18+ years

People Management : 10 Years (Appraisal Cycles)

Team Size : 100-120 Indirectly and 5-8 directly

Shift timing: 1.30pm - 10.30pm IST

Geography : North America

Key Duties:

Strategy:

- Provides input to the short and long-term strategy for the function in conjunction with overseas counterparts and geography leaders

- Drives the delivery of the change agenda including cross-functional programmes and change initiatives, securing the resources required to deliver programme activities, including design, testing and implementation support

- Leads the development of the client service propositions and service delivery strategy for all operational functions and talent strategy in conjunction with Retirement goals

- Develops the short and long-term strategy for the function in conjunction with overseas counterparts and matrix leads

- Assesses and identifies Operational Excellence opportunities

Operations Management/Operational Effectiveness:

- Ensures that the function has optimum number and quality of resources required to deliver the functional objectives and that they are effectively controlled and targeted

- Plans, supports and reviews the performance of the function, identifying development needs for both individuals and the team as a whole. Works with HR to optimize training and development opportunities

- Develops, promotes and enhances a culture of "Client first" service to ensure consistent delivery of excellent client service and client retention

- Drives ongoing efficiency and effectiveness of the business to ensure year-on-year delivery of service improvements and deploys action plans towards Business Continuity.

- Works closely with the BU management teams to establish the areas of client service that need to be measured in order to maximize the opportunity for achievement of overall objectives

- Drives ongoing efficiency and effectiveness of the business to ensure year-on-year delivery of service delivery improvements

- Leads the delivery of standardized policies, procedures and service standards. Ensures these are understood and followed by the business so that all aspects of risk management, information security, legislation and regulation are managed effectively

- Works with the Geography & Function management teams to create and embed a culture of continuous improvement

Capacity Management:

- Ensures that the function has optimum number and quality of resources required to deliver the functional objectives and that they are effectively controlled and targeted

- Analyze recruitment and business trends to predict ideal capacity requirements, looks into to the larger macro factors and future triggers to make necessary recommendation

Relationship Management:

- Build relationships internally and collaborate effectively with onshore teams in offices across the Global Retirement Practice and demonstrate natural ease and effectiveness when dealing with colleagues at all levels

- Works with internal and external sources to identify opportunities to work collaboratively on alignment of strategic activity

- Maintains an effective and consistent communication channel with internal and external stakeholders, Retirement global leaders and teams and takes corrective actions as required

- Supports the development of further business opportunities through service opportunities

People Management/ Development:

- Implements effective succession planning, people management, development, recruitment, and retention strategies for the division in conjunction with HR

- Manages the performance of all direct reports within the division through the formal performance management system

- Promotes the value of individual differences and cultural diversity to create an open, respectful and inclusive workplace, both locally and globally

Top Competencies:

- Focusing on Clients

- Working in Teams

- Driving Excellence

- Fostering Innovation

- Influencing Stakeholders

- Developing Talent

- Adapting to Change

- Articulating the Vision

- Inclusive Leadership

Qualification:

Knowledge/Experience:

- 10 + years' experience in the financial services industry, with at least 8 of these in an operations leadership role leading leader

- Leadership experience in UK/ US Pensions Administration/Valuation/Actuarial field is desirable

- Proven track record of delivering excellent levels of client service across varied stakeholders through a large operating function

- Strong analytical skills

- Experienced leader with proven ability in managing a function to deliver in a matrix environment

- High levels of business acumen with an understanding of company strategy, operating environment and business objectives

- Broad operations expertise which encompasses previous knowledge of coordinating with diverse logistical functions such as operations, IT, compliance, risk, business improvement

- High levels of business acumen with an understanding of company & business strategy, operating environment and business objectives