Workplace Service Technical Architect

Job Description - Workplace Service Technical Architect

Objectives

Working as part of Global Workplace service line team the WPS Technical Architect will be dedicated

1) To review the proposed solutions & oversee all account related architecture work;

2) To face off to the client TDA/Chief Architect;

3) To drive innovation and

4) To lead and direct during problem situations

5) To guide & mentor the technology service line SME's.

The work is varied and covers many technologies so a broad range of solution selling, design, build, implementation and run experience is essential.

Key Responsibilities

1) To own solutions & to oversee all service line related architecture work

- Own all technical solution across the workplace service line

- Using a formal methodology to design technical solutions covering the key components including technology and product selections, hardware and software platforms, networks, external interfaces and connectivity

- Reporting to the Senior Service line lead

- Full understanding of the account contractual obligations

- Provide an advisory role to the lead on bids and pre-sales including solution design from bid stage through to acceptance by delivery

- Provide and develop the technical strategy for the workplace service line

- Build, maintain and co-ordinate the technical relationship with strategic suppliers

- Identify ideas/areas that would result in reduced run/operational costs.

- Propose options for improvements to existing client infrastructures - On-going run

- Identify where existing systems can be improved and/or modified to ensure maximum ROI is being achieved

- Review client's infrastructure for products that are nearing EOL (end of life) and propose options for improvements

- Managing and leading all architecture related aspects during escalations & major incident management.

2) Innovation

- Using knowledge of account & client spot opportunities to deliver innovation to reduce ongoing cost of delivery

- Engage with Continuous Innovation Forum team

- Manage the development of the architecture in line with the client and account requirements to ensure efficient operation

3) During Problem account situations the Account Architect will:

- Act as a technical advisory for proposed solutions

- Be responsible for agreeing remedial action

- Understand, communicate and mitigate any risk associated with remedial action

Skills

- WPS technologies expertise: SCCM, VDI, O365, SOE, Mobility, AppSense & SharePoint,

- Working knowledge of DELIVER and project management skills. Project Risk Impact.

- Strong written and verbal skills, with good presentation skills.

- Awareness and understanding of ITIL concepts.

- Ability to simplify concepts and pitch at different target audiences. Ability to translate from an 'implementation' to 'run' scenario and create relevant document set

- High level design documents.

- Excellent client skills, working with the account TDA. Pre-sales & Post-sales

- Understand RightshoreTM and - Shift left delivery models-

- Fully understand client business needs and requirements and manage customer expectations against these requirements