Head - Customer Experience & Operations About WorkIndia : - WorkIndia started with One & Only One Purpose - To provide jobs to the Poor of India. - Our Vision is - To Provide meaningful livelihoods to the 23.7 Cr blue-collar individuals of India and now the 120 Cr blue-collar individuals on this planet - Fortunately, after 6 years of constant struggles, towering over 1000's of naysayers, a twinkle in our eye and a keep moving, no matter what- attitude - in January 2020, WorkIndia became the Largest Technology platform in India (53,000 unique companies posting a job per month; 3.1 million monthly active users; 38 Lakh calls processed on the platform. - To know more about WorkIndia please visit: https://www.workindia.in/about/ Who should consider this role : - If you believe that, through your work experience, you have gained the skills of scaling the Customer Experience and Operations process and want an open canvas with a team with whom you will build a new vertical from scratch, then WorkIndia is the place for you. - Work India's challenges are unique, so you should be comfortable in uncharted territory and pumped to build an awesome process to cater to our large employer base Role : Business Head - Customer Experience and Operations Responsibilities : - Building and Owning Customer Experience and Operations process - End to end responsibilities of defining KRAs, SLAs and processes such that 100% fulfillment (providing hire to employers) happens for employers - Build an efficient tele calling operations to do fulfillment process from scratch - Owning the happiness metric (NPS) and the entire user journey - Suggesting product enhancements to improve user experience - Coordinating with stakeholders within the company to achieve target metrics - Work closely with leadership team future strategies - Lead and inspire team members Eligibility Criteria : - Candidate should have 3-5 years of experience in leading the customer experience and operations team - Should have worked in a Series B+ startup - Should be B.Tech/B.E from top institutes - Should be ready to relocate to Bangalore - Notice period should be 2 months or less than that Preferred Qualifications : Startup experience at companies such as Flipkart, Uber, Ola, Swiggy, Zoom Car, Zomato, Amazon, Rapido, Rivigo, etc. are preferred Skills : - Should be high on ownership and responsibility - Should have worked in aggressive target driven culture - Should be proactive - Should be open to try out new experiments - Should be able to inspire large teams - Should have frugal mind-set - Should display never give up Attitude - Should be able to work with different teams - Should have displayed an urge of rapidly growing within an organization and take higher responsibilities Salary : No salary bar for the right candidate. Paying higher than the market standard

Bangalore

WorkIndia - Business Head - Customer Experience & Operations 

WorkIndia - Business Head - Customer Experience & Operations  ,Job Description for WorkIndia - Business Head - Customer Experience & Operations  in Workindia in  Bangalore for (3-5) years of experience. Apply Now!

Job Description for WorkIndia - Business Head - Customer Experience & Operations  in Workindia in  Bangalore for (3-5) years of experience. Apply Now!