Reporting to: Head Talent Acquisition Industry Experience : BFSI, Big 4 and Management Consulting Qualification: MBA from a Tier-1 Institute Post Qualification Experience: 5-8 years RESPONSIBILITIES: Forecasting - Coordinate with the Practice Heads / Function Heads / Partners to define the volume forecast for different Practices and Support Functions. Planning - Assist to prepare the AOP by coordinating with the relevant stakeholders and monitor the implementation of the plan within the budgets. Readiness - Communicate the manpower count to the outsourced partners & stakeholders to drive the Service Levels, Answering % and Abandon by predicting Spikes, Manpower Planning, rigorous Follow Ups, preparing RCAs, suggesting Alternate Method during roadblocks etc. Analytical Skills/Reports - Navigate MS Excel expertly and prepare reports / models and use them as tool to the prepare different data cuts for planning and forecasting. Good analytical skills for MIS, number-crunching & reporting to internal customers and the management. Delivery - Deliver on KPIs such as SLs, Average Handling time, Abandons, Forecast Deviation, Average response time etc. Billing & Invoicing - Validate the billing details of the outsourced partners and upload the invoices in the internal systems to get the payment processed in a timely manner. IDEAL CANDIDATE PROFILE: - Advanced level expertise in MS Excel, MS PowerPoint, WFM principles & building forecasting models. - Must be a self-starter who requires minimal supervision, with excellent problem-solving skills. - Understanding of Forecasting/Scheduling/Capacity Planning principles. - Understanding of WFM functioning and deliverables. - Good analytical skills for MIS, number-crunching & reporting to internal & external customers. - Good verbal & written communication skills.

Mumbai

Workforce Manager - Professional Services Firm 

Workforce Manager - Professional Services Firm  ,Job Description for Workforce Manager - Professional Services Firm  in LeanFlo Inc. in  Mumbai for (5-8) years of experience. Apply Now!

Job Description for Workforce Manager - Professional Services Firm  in LeanFlo Inc. in  Mumbai for (5-8) years of experience. Apply Now!