We are seeking a dynamic and experienced Workforce Management and Capacity Planning Specialist to join our team. The ideal candidate will have a strong background in resource capacity forecasting, stakeholder management, client handling, and team leadership. This role requires flexibility to work in rotational shifts to meet the operational needs.
Key Responsibilities:
Capacity Planning:
- Analyze historical data and forecast future staffing needs.
- Develop scalable solutions to meet changing demands.
- Monitor and adjust capacity plans based on real-time data.
Workforce Management (WFM):
- Implement and optimize WFM processes to improve productivity.
- Manage scheduling, attendance, and compliance with labor laws.
- Use WFM software tools to track and report on key metrics.
Resource Capacity Forecasting:
- Create detailed forecasts of resource requirements.
- Collaborate with various departments to ensure accurate resource allocation.
- Continuously refine forecasting models to improve accuracy.
Stakeholder Management:
- Communicate effectively with internal and external stakeholders.
- Understand and address the needs and concerns of stakeholders.
- Build and maintain strong relationships with key stakeholders.
Client Handling:
- Act as the primary point of contact for clients.
- Ensure client requirements are understood and met.
- Handle client queries and issues promptly and professionally.
Team Leading:
- Lead and manage a team of WFM and capacity planning professionals.
- Provide training, support, and mentorship to team members.
- Foster a collaborative and high-performance team environment.
Qualifications
- Bachelor's degree in Business Administration, Management, or related field.
- Proven experience in capacity planning, WFM, resource forecasting, and team leadership.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Proficiency in WFM software and Microsoft Office Suite.
- Flexibility to work rotational shifts as needed.
Preferred Skills
- Experience in a similar industry or sector.
- Advanced knowledge of data analysis and forecasting techniques.
- Project management certification or experience.
Benefits
- Competitive salary and benefits package.
- Opportunity for career advancement.
- Supportive and dynamic work environment.
- Flexible working hours with rotational shifts.
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