Wooqer - Lead - Customer Success

Job Description - Customer Success Lead

About Wooqer:

Wooqer is an App for businesses to digitize frontline operations, trusted by brands like PVR Cinemas, Skechers, Pantaloons, Lenskart, Barista, Dominos, and others. Our real-time, mobile first app and DIY platform, is purpose-built to empower retail leaders to digitize frontline operations, compliance, audits, data collection, and team communications with intuitive reports, enabling faster decisions and visibility.

100,000+ retail stores & restaurants use Wooqer in 21 countries to share guidelines, set expectations, measure compliance, and build accountability among 250,000 users, in 11 languages, leading to both topline and bottom-line impact.

Culture & People:

At Wooqer, our culture is a blend of success and happiness. We believe that making people happy is the first step towards making them successful. We're passionate about hiring individuals who are not just skilled but also share our mission and values. We prioritize attitude over skill and encourage unconventional talent to flourish in critical roles.

We trust our team to own their outcomes, which is why we have a flat hierarchy and unlimited paid-time-off policy. We focus on delivering results without excuses, embodying our core value of Ownership. Our people-centric culture prioritizes happiness, both within our team and for our customers, vendors, and investors.

If you're aligned to the mission and culture of the organisation and would like to be part of a team that's passionate about creating success and happiness every day, don't wait to apply.

About Role:

- As an ideal candidate. you'll work closely with enterprise clients, leveraging your exceptional relationship-building skills and industry expertise to build strong relationships, ensure retention, and enable revenue growth.

- Your job will involve handling high-level reviews with customers, providing advisory services, and identifying opportunities to cross-sell and upsell Wooqer within your target accounts. You will ensure that our clients receive timely, accurate information, enabling them to make strategic digitisation decisions to foster their business growth on Wooqer.

Responsibilities:

- Cultivate and nurture strong relationships with key decision makers, acting as their trusted advisor across their lifecycle on Wooqer, from onboarding to becoming long-term advocates of our product.

- Engage customers proactively, understand their goals and challenges, and develop tailored plans for their success and growth on Wooqer.

- Take excellent care of our clients by providing dedicated resources and strategic recommendations leveraging data and analytics.

- Drive adoption, expansion, and retention of Wooqer Work Applications.

- Gather customer feedback and insights, and advocate internally for product enhancements.

- Develop a robust customer advocacy program through customer engagement as references, testimonial collection, and case study facilitation.

Requirements:

- At least 5 years of experience in Customer Success in a SaaS company.

- BE/BTech Graduates with strong Solutioning , Problem Solving and Consulting Mindset.

- The ability to stay happy and drive positive, meaningful interactions with customers.

- Good understanding of CRM tools like Hubspot.

- A minimum graduation degree with stellar grades.

- Outstanding presentation, reporting, and communication skills.