Woodenstreet Furnitures - Manager/Senior Manager - Customer Support

Job Title: Senior Manager - Customer Support

Location: Udaipur, Rajasthan

Company: Wooden Street

Company Overview:

- Wooden Street is India's leading online furniture store, based in Udaipur, offering high-quality home furniture and decor solutions under the mission of "Affordable Luxury.

- " With over 30,000 expertly designed products and 100 Experience Stores across India, we aim to redefine furniture shopping.

- We pride ourselves on top-tier customer satisfaction, serving over 1 million happy customers with the support of 350+ delivery centers.

Role Overview:

- We are seeking a dynamic Senior Manager - Customer Support to lead our customer service efforts at our Udaipur location.

- In this role, you will oversee the day-to-day operations of the customer support team, ensuring an outstanding customer experience, handling technical support, and driving process optimization.

- This is a full-time, on-site position.

Key Responsibilities:

- Oversee daily customer support operations, ensuring smooth and efficient processes.

- Maintain high levels of customer satisfaction by resolving customer queries and concerns promptly.

- Manage and optimize technical support processes to improve overall efficiency.

- Utilize analytical skills to evaluate support performance and implement improvements.

- Lead, mentor, and develop a team of customer support professionals.

- Collaborate with other departments to ensure alignment with customer needs and business objectives.

Qualifications:

- Proven experience in Customer Support and Technical Support roles.

- Strong skills in customer satisfaction management and support process optimization.

- Excellent analytical, communication, and problem-solving abilities.

- Ability to lead, mentor, and motivate a team effectively.

- Bachelor's/PG degree in a related field is preferred